If you are in need of return assistance please contact:
Returns will only be accepted within 30 days of the original invoice date and require a Return Merchandise Authorization (RMA) number & copy of the original invoice. Kooks reserves the right to refuse any package returned to us without authorization. Customers are responsible for all return shipping charges unless other arrangements have been made. Returned products may be assessed a 25% restock fee.
When shipping an item back to us, we recommend that you use UPS, FedEx or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. The customer agrees to bear all shipping and insurance charges, and all risk of loss during return shipment.
We will not accept a return of an item that is damaged or used/installed, special order, obsolete or superseded parts.
If you receive an item that has been damaged in shipping, please call us within 72 hours of receipt so we can initiate a UPS claim for the item. Please hold on to the original packaging and packing material because UPS, in most cases, will need to inspect the items. A UPS representative will contact you to set up a convenient time to inspect and pick up the package for return. Claims for part shortages must be made within ten days of delivery.